Privacy Policy
Last updated: February 6, 2026
Multi AI Lab Limited
1. Introduction
Multi AI Lab Limited ("Company", "we", "us") operates the Multi-AI platform. This Privacy Policy explains how we collect, use, and protect your personal data. By using our Service, you consent to the practices described in this policy.
2. Data We Collect
Account Data: email address, name (optional), password (encrypted). Usage Data: AI model selections, token usage, conversation history. Technical Data: IP address, browser type, device information, access logs. Payment Data: processed securely by third-party payment providers; we do not store full card details.
3. How We Use Your Data
We use your data to: provide and improve the Service; process payments and manage subscriptions; send important service notifications; provide customer support; analyze usage patterns to improve performance; comply with legal obligations. We do not use your conversations to train AI models.
4. Data Sharing
We share data with: AI Providers (OpenAI, Anthropic, Google, etc.) to process your requests — your prompts are sent to these providers according to their privacy policies; Payment Processors to handle transactions securely; Service Providers for hosting, analytics, and support; Legal Authorities when required by law. We do not sell your personal data.
5. Data Retention
We retain your data for as long as your account is active or as needed to provide services. Conversation history can be deleted at any time from your settings. After account deletion, we may retain certain data for up to 90 days for legal and operational purposes.
6. Your Rights
You have the right to: access your personal data; correct inaccurate data; delete your data; export your data; object to processing; withdraw consent. To exercise these rights, contact us at privacy@multi-ai.ai.
7. Security
We implement industry-standard security measures including: encryption of data in transit (TLS) and at rest; secure password hashing; access controls and monitoring; regular security assessments. However, no system is completely secure, and we cannot guarantee absolute security.
8. Cookies
We use essential cookies for authentication and session management. Analytics cookies help us understand how you use the Service. You can manage cookie preferences in your browser settings.
9. International Transfers
Your data may be processed in countries outside your residence, including the United States (for AI providers). We ensure appropriate safeguards for international data transfers in compliance with applicable data protection laws.
10. Children's Privacy
The Service is not intended for children under 13. We do not knowingly collect data from children under 13. If you believe a child has provided us with personal data, please contact us.
11. Changes to This Policy
We may update this Privacy Policy periodically. Material changes will be notified via email or through the Service. The "Last updated" date indicates when the policy was last revised.
12. Contact Us
For privacy-related inquiries: privacy@multi-ai.ai. Multi AI Lab Limited.